阿里大于 -

请求地址：

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

公共请求参数：

名称	类型	是否必须	描述
method	String	是	API接口名称。
app_key	String	是	TOP分配给应用的AppKey。
target_app_key	String	否	被调用的目标AppKey，仅当被调用的API为第三方ISV提供时有效。
sign_method	String	是	签名的摘要算法，可选值为：hmac，md5。
sign	String	是	API输入参数签名结果，签名算法介绍请点击这里。
session	String	否	用户登录授权成功后，TOP颁发给应用的授权信息，详细介绍请点击这里。当此API的标签上注明：“需要授权”，则此参数必传；“不需要授权”，则此参数不需要传；“可选授权”，则此参数为可选。
timestamp	String	是	时间戳，格式为yyyy-MM-dd HH:mm:ss，时区为GMT+8，例如：2015-01-01 12:00:00。淘宝API服务端允许客户端请求最大时间误差为10分钟。
format	String	否	响应格式。默认为xml格式，可选值：xml，json。
v	String	是	API协议版本，可选值：2.0。
partner_id	String	否	合作伙伴身份标识。
simplify	Boolean	否	是否采用精简JSON返回格式，仅当format=json时有效，默认值为：false。

名称	类型	是否必须	示例值	更多限制	描述
work_order_task_call_back_request	WorkOrderTaskCallBackRequest	必须			请求对象
└ work_order_code String 必须 1000001 工单号 └ work_order_type Number 必须 2 工单类型淘退物流场景的枚举值如下： 2=投诉工单 └ operate_time String 必须 1778813306695 操作时间 └ operate_type Number 必须 1 操作类型针对投诉类型的工单，枚举值如下： 1=认责 2=不认责 └ operator_name String 必须张三操作人姓名 └ category_code String 必须 ttwlCourierPoorAttitude 工单问题分类编码淘退物流场景的枚举值如下： ● ttwlCourierPoorAttitude = 快递员态度不好 ● ttwlCourierCancelWithoutPermission = 快递员私自取消订单 ● ttwlCourierModifyPickUpTimeWithoutPermission = 快递员私自修改取件时间 ● ttwlCourierReturnFakeMailNo = 快递员虚假回单 ● ttwlUrgePickUp = 快递员什么时候来取件 ● ttwlSendDelay = 我寄的件什么时候到（发件延迟） ● ttwlDeliveryDelay = 我寄的件什么时候到（配送延迟） ● ttwlLostPackage = 包裹丢失 ● ttwlUrgeReturnMailNo = 催促运单号回传 ● ttwlPackageBroken = 包裹破损 ● ttwlDisputeShippingFee=对寄件运费不认可 ● ttwlDisputePackingFee=对寄件包装费不认可 ● ttwlOfflinePayment=线下支付 ● ttwlPackageDoesNotMatch=实际收到包裹和发出不一致 ● ttwlFakeSign=虚假签收 ● ttwlPackageInterception=包裹拦截退回 structural_reply StructuralReply 必须结构化回复内容 └ reply_value Number 必须 9000 一级回复值 reply_supplements ReplySupplement [] 必须 [] 补充回复 └ field_name String 必须 description 补充回复字段名 └ field_value String 必须描述补充回复字段值 └ extension String 可选 {"serviceType": 0} 扩展属性 └ attachments String [] 可选 ["https://img.alicdn.com/imgextra/i1/example/goods_001.jpg"] 附件对象的Url地址

名称	类型	示例值	描述
result	BaseResult		请求响应
└ result Boolean ture 返回结果对象 └ msg String "调用成功" 通常用于success的信息提示 └ success Boolean true 请求是否成功 └ error_code String ERROR_001 通常用于success为false时的页面错误码 └ biz_exception Boolean false 是否为业务异常 └ error_msg String 系统错误通常用于success为false时的页面错误信息

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

TaobaoClient client = new DefaultTaobaoClient(url, appkey, secret);
AlibabaAscpIndustrySupplierWorkOrderActionRequest req = new AlibabaAscpIndustrySupplierWorkOrderActionRequest();
AlibabaAscpIndustrySupplierWorkOrderActionRequest.WorkOrderTaskCallBackRequest obj1 = new AlibabaAscpIndustrySupplierWorkOrderActionRequest.WorkOrderTaskCallBackRequest();
obj1.setWorkOrderCode("1000001");
obj1.setWorkOrderType(2L);
obj1.setOperateTime("1778813306695");
obj1.setOperateType(1L);
obj1.setOperatorName("张三");
obj1.setCategoryCode("ttwlCourierPoorAttitude");
AlibabaAscpIndustrySupplierWorkOrderActionRequest.StructuralReply obj2 = new AlibabaAscpIndustrySupplierWorkOrderActionRequest.StructuralReply();
obj2.setReplyValue(9000L);
List<AlibabaAscpIndustrySupplierWorkOrderActionRequest.ReplySupplement> list4 = new ArrayList<AlibabaAscpIndustrySupplierWorkOrderActionRequest.ReplySupplement>();
AlibabaAscpIndustrySupplierWorkOrderActionRequest.ReplySupplement obj5 = new AlibabaAscpIndustrySupplierWorkOrderActionRequest.ReplySupplement();
list4.add(obj5);
obj5.setFieldName("description");
obj5.setFieldValue("描述");
obj2.setReplySupplements(list4);
obj1.setStructuralReply(obj2);
obj1.setExtension("{\"serviceType\": 0}");
obj1.setAttachments(""https://img.alicdn.com/imgextra/i1/example/goods_001.jpg"");
req.setWorkOrderTaskCallBackRequest(obj1);
AlibabaAscpIndustrySupplierWorkOrderActionResponse rsp = client.execute(req);
System.out.println(rsp.getBody());

ITopClient client = new DefaultTopClient(url, appkey, secret);
AlibabaAscpIndustrySupplierWorkOrderActionRequest req = new AlibabaAscpIndustrySupplierWorkOrderActionRequest();
AlibabaAscpIndustrySupplierWorkOrderActionRequest.WorkOrderTaskCallBackRequestDomain obj1 = new AlibabaAscpIndustrySupplierWorkOrderActionRequest.WorkOrderTaskCallBackRequestDomain();
obj1.WorkOrderCode = "1000001";
obj1.WorkOrderType = 2L;
obj1.OperateTime = "1778813306695";
obj1.OperateType = 1L;
obj1.OperatorName = "张三";
obj1.CategoryCode = "ttwlCourierPoorAttitude";
AlibabaAscpIndustrySupplierWorkOrderActionRequest.StructuralReplyDomain obj2 = new AlibabaAscpIndustrySupplierWorkOrderActionRequest.StructuralReplyDomain();
obj2.ReplyValue = 9000L;
List<AlibabaAscpIndustrySupplierWorkOrderActionRequest.ReplySupplementDomain> list4 = new List<AlibabaAscpIndustrySupplierWorkOrderActionRequest.ReplySupplementDomain>();
AlibabaAscpIndustrySupplierWorkOrderActionRequest.ReplySupplementDomain obj5 = new AlibabaAscpIndustrySupplierWorkOrderActionRequest.ReplySupplementDomain();
list4.Add(obj5);
obj5.FieldName = "description";
obj5.FieldValue = "描述";
obj2.ReplySupplements= list4;
obj1.StructuralReply= obj2;
obj1.Extension = "{\"serviceType\": 0}";
obj1.Attachments = ""https://img.alicdn.com/imgextra/i1/example/goods_001.jpg"";
req.WorkOrderTaskCallBackRequest_ = obj1;
AlibabaAscpIndustrySupplierWorkOrderActionResponse rsp = client.Execute(req);
Console.WriteLine(rsp.Body);

$c = new TopClient;
$c->appkey = $appkey;
$c->secretKey = $secret;
$req = new AlibabaAscpIndustrySupplierWorkOrderActionRequest;
$work_order_task_call_back_request = new WorkOrderTaskCallBackRequest;
$work_order_task_call_back_request->work_order_code="1000001";
$work_order_task_call_back_request->work_order_type="2";
$work_order_task_call_back_request->operate_time="1778813306695";
$work_order_task_call_back_request->operate_type="1";
$work_order_task_call_back_request->operator_name="张三";
$work_order_task_call_back_request->category_code="ttwlCourierPoorAttitude";
$structural_reply = new StructuralReply;
$structural_reply->reply_value="9000";
$reply_supplements = new ReplySupplement;
$reply_supplements->field_name="description";
$reply_supplements->field_value="描述";
$structural_reply->reply_supplements = $reply_supplements;
$work_order_task_call_back_request->structural_reply = $structural_reply;
$work_order_task_call_back_request->extension="{\"serviceType\": 0}";
$work_order_task_call_back_request->attachments="[\"https://img.alicdn.com/imgextra/i1/example/goods_001.jpg\"]";
$req->setWorkOrderTaskCallBackRequest(json_encode($work_order_task_call_back_request));
$resp = $c->execute($req);

curl -X POST 'http://gw.api.taobao.com/router/rest' \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'app_key=12129701' \
-d 'format=json' \
-d 'method=alibaba.ascp.industry.supplier.work.order.action' \
-d 'partner_id=apidoc' \
-d 'sign=567DE45707A8A8E5A97EC01C2ED6C9F3' \
-d 'sign_method=hmac' \
-d 'timestamp=2026-10-04+15%3A43%3A45' \
-d 'v=2.0' \
-d 'work_order_task_call_back_request=null'

# -*- coding: utf-8 -*-
import top.api

req=top.api.AlibabaAscpIndustrySupplierWorkOrderActionRequest(url,port)
req.set_app_info(top.appinfo(appkey,secret))

req.work_order_task_call_back_request="数据结构示例JSON格式"
try:
	resp= req.getResponse()
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"alibaba.ascp.industry.supplier.work.order.action");
add_param(pRequest,"work_order_task_call_back_request","数据结构JSON示例");
pResponse = top_execute(pClient,pRequest,NULL);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'url': 'http://gw.api.taobao.com/router/rest'
});

client.execute('alibaba.ascp.industry.supplier.work.order.action', {
	'work_order_task_call_back_request':'数据结构JSON示例'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

XML示例
JSON示例

<alibaba_ascp_industry_supplier_work_order_action_response>
    <result>
        <result>ture</result>
        <msg>&quot;调用成功&quot;</msg>
        <success>true</success>
        <error_code>ERROR_001</error_code>
        <biz_exception>false</biz_exception>
        <error_msg>系统错误</error_msg>
    </result>
</alibaba_ascp_industry_supplier_work_order_action_response>

{
    "alibaba_ascp_industry_supplier_work_order_action_response":{
        "result":{
            "result":ture,
            "msg":"\"调用成功\"",
            "success":true,
            "error_code":"ERROR_001",
            "biz_exception":false,
            "error_msg":"系统错误"
        }
    }
}

XML示例
JSON示例

<error_response>
    <code>50</code>
    <msg>Remote service error</msg>
    <sub_code>isv.invalid-parameter</sub_code>
    <sub_msg>非法参数</sub_msg>
</error_response>

{
	"error_response":{
		"msg":"Remote service error",
		"code":50,
		"sub_msg":"非法参数",
		"sub_code":"isv.invalid-parameter"
	}
}

错误码	错误描述	解决方案

API测试工具错误码查询工具 SDK下载

新零售供应链API

alibaba.ascp.industry.supplier.work.order.action (工单操作回传)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

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